Frequently Asked Question
Click a question to view the answer. If you have any further questions not answered here, please don't hesitate to contact us.
Q: Do you provide free quotes?
A: Yes, if you want we can give you an estimate or a quote if we have enough detail, just email us some rough dimensions and a sketch and ideally some pictures of the area you have in mind and you will get a quote very quickly by email. Or once we have assed that we are suitable for each other then we can come and visit you when it suits you.
Q: How reliable are your carpenters?
A: We are very reliable, stick to times and days agreed, always do what we say we will do, we turn up on time every day in order not disrupt your schedule. And we are there throughout the job, not disappearing for one day to do something else.
Q: Do you provide drawings?
A: Yes once the job is agreed we provide a 3D computer generated scale drawing precise to the millimeter for you to check how it looks and if all the dimensions are correct, if you like we can make changes until the drawing is perfect.
Q: How do I know you will do a good job?
A: Please have a look at our testimonial page to see what our customers say about us
Q: What is the process
A: You call or email us, we asses your needs and give you an estimate or quote, then we arrange a time to come round and visit you, ask you more questions in detail to find out exactly what you would like, listen very carefully to your ideas and offer design ideas and solutions to best use your space. We go away, email you a final quote. Once you decide to go ahead, we take a small deposit, then send you the drawings, once you have agreed the drawing we can book your place in the diary and we agree a start date. We then turn up with the materials and tools and build your units, then once built we paint them or oil them. Then once we are totally finished and you are delighted, only then do you pay us the balance.
Q: Are you going to make a big mess in our house?
A: We understand that your home is precious and we do everything we can to make sure we leave it in the state we found it. All our materials are cut to size before being delivered to your home, so minimal cutting is required onsite, even then we cover and protect the floors, cover your furniture with plastic sheets, use dust extractors connected directly to power tools, we even use a fine dust and chemical extractor for really sensitive areas (this is well over the top but we like to do the very best we can and offer the best service) and when the work is all finished we take all our rubbish away and give your place a good clean.
Q: What materials and finishes do you offer?
A: Our units are first built of MDF wood then painted, or made of wood veneer we can oil or use matt water based clear varnish, and also melamine coated wood like typically found in kitchens. We are also pioneering research in alternative eco friendlier materials, we are the furst UK fitted furniture company to use UK sourced strawboard which is totally natural and bound with no glues at all to make our bespoke furniture, we also use recycled plastic sheeting for decorative purposes with lighting behind and recycled glass as well as many other sustainable materials and finishes to find out more please see our environment page.
Q: Do you paint the units and what colours do you offer?
A: Yes, we use the best quality professional waterbased DULUX and Farrow and Ball eggshell semi matt white paint . If you would like the eco option using more natural paints please see our environment page. We mostly use white but can paint any colour you like (If you would like to paint your fitted furniture we can offer you free advice).
Q: Do you spray the units and do high gloss?
A: We can arrange to spray the doors and either make the carcass of a white melamine laminate or hand paint it.
Q: Are your charges transparent?
A: All charges are stated in advance in the final quote, you know what you will pay form the start, everything is listed in the quote. Only handles are optional and to be supplied by you or us, also parking is extra, so they are priced separately. All of which is clearly stated in your quote.
Q: Does your service represent value?
A: For the quality of service we offer from beginning to end we offer outstanding value, we take great pride in producing only the best bespoke furniture that you will be proud to own for years to come, we offer an independent 5 year guarantee on our work, we are endorsed by various independent certification bodies, we take customer service very seriously, we understand that there is more to producing furniture than wood and screws, your total satisfaction is our number one priority.
Q: How flexible are you once the work has started if something needs changing?
A: Our craftsmen all speak good English and have a great deal of skill and will do everything they can if you feel that something needs adapting, for example you change your mind about how many shelves you want, or the spacing between them, then if it is possible we will do what we can to please you, either free of charge or at extra cost depending on what it is.
Q: Do you do small jobs?
A: Yes we do any size job and also offer a Handyman service competitively priced for up to 4 hours of up to 8 hours of work, for such things as hanging pictures, fixing doors that don’t close and generally anything wood related.
Q: Do you use real wood?
A: We use real wood veneers or plastic laminates that look like wood but not generally solid wood, we work with close associates who use solid wood, just ask us for contacts.
Q: Do you do bathrooms?
A: We don’t do bathrooms but if we are already working in your house doing other fitted furniture, we will consider any storage you would like for your bathroom.
Q: I have sockets where I want my fitted furniture how will you deal with this?
A: If you have an electrical, phone or TV areal socket that is ok as we can cut a hole in the back so you can still access them, we can move electrical sockets around if they haven’t got far to go. Phone sockets we can more if there is enough spare wire.
Q: Do you make kitchens?
A: No we don’t make kitchens but sometimes can make units that go in your kitchen such as a bookcase.
